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Dolphin Stairlifts East Anglia


Terms and Conditions of Sale

1. Acceptance

The Contract shall consist of your order and our acceptance thereof and shall be in accordance with our quotation. These terms shall not be varied, nor shall any other terms and / or conditions apply to the contract unless agreed to in writing by us. Our quotation is provided on the basis that the staircase and surrounding structure is sound and suitable for a stairlift installation. Our offer to provide a power supply to the stairlift is subject to the satisfactory condition of the existing wiring in your property. If you have any doubts please contact us. Our offer is made, subject to the manufacturer approving feasibility.

2. Delivery Time

Delivery times quoted are from final approval of drawings and settlement of all details enabling manufacture to proceed. We shall not be liable for any delays due to the lack of availability of labour, or materials or matters beyond our control.

3. Guarantee

The company guarantees that it will rectify any defects arising out of faulty materials or workmanship for 12 months from the date of installation. We exclude repairs, replacements or adjustments or other work necessitated as a result or wilful or accidental damage, misuse, neglect or any other cause beyond or control.

4. Retention of Title

All materials whether awaiting dispatch or installed (in part or complete) shall remain the property of Dolphin Mobility until the contract value has been paid to us in full.

5. Exclusion of Liabilities

Under no circumstances shall we be liable for consequential damage or loss, of any nature caused or contributed to, by any defect or failure (whether partial or complete) of any part, material or design which was not wholly supplied by Dolphin Stairlifts East Anglia.

We shall not be responsible after delivery for damage to materials supplied or work done by us occasioned by any cause not wholly within our control. We shall not be liable for any modifications made to a stairlift without our full knowledge and written consent. Any such change may be contrary to BS5776 for powered stairlifts and would invalidate our guarantee, and may endanger the user.

6. Restriction of Subsequent Servicing

The Company will be responsible for regular servicing of your lift after the guarantee period only if you have first signed a Service Agreement with our service division. We reserve the right to withdraw service in the event of non payment of outstanding invoices.

7. Value Added Tax

The prices quoted are subject to increase by the amount of any Government Tax including Value Added Tax where chargeable.

8. General

Should additional unforeseen works be discovered at final survey or upon installation, we reserve the right to pass any additional costs on to the customer. Nothing in the agreement will detract from your statutory rights.

9. Cancellation Policy

In the event of cancellation of order prior to installation, for equipment that is 'made to measure', we reserve the right to recover our full costs from the client, their agent, or estate. The amount will depend on the stage at which the production of the lift has reached. There is a minimum charge of £450 to cover administration and drawing costs incurred by ourselves and the manufacturer. Should cancellation be made in the 2 week period prior to the proposed installation date the full order value, less £400 installation charges, will be made.

10. Buy Back Policy

It should be noted that curved track stairlifts are individually made to measure, they therefore will have a very minimal buy back value. Please bear this in mind prior to purchase. You will not be able to sell this equipment privately, and will struggle to sell to the trade. We will buy back any straight stairlifts, supplied new, within 12 months of the installation date for up to 25% of the purchase price of the stairlift (excluding any ancillary works, and added options subject to demand). After the expiry of the 12 month period we may still buy back the equipment, but this will be subject to market needs, age and condition of the lift etc. We will always, however, remove the stairlift at no cost to you.

Call freephone 0800 085 4143 for free no obligation advice.


Mobility At-a-Glance Products Showcase


Stannah stairlifts

Stannah Stairlifts for Both Straight and Curved Stairs

Discover more about the extensive range and choice of:
>> Stannah stairlifts for straight stairs and
>> Stannah stairlifts for curved stairs.


Meditek stairlifts

MediTek Stairlifts Including Standard and Stand & Perch Models

Discover more about MediTek stairlifts for straight stairs
>> The MediTek 160.
>> The SP 100 Stand and Perch stairlift.


Minivator stairlifts

Minivator Stairlifts for Both Straight and Curved Stairs

Discover more about the Minivator series of stairlifts:
>> Minivator stairlifts for straight stairs and
>> Minivator stairlifts for curved stairs.


Freelift stairlifts

Freelift Stairlift, Spacing-Saving Designs for Curved Stairs

Discover more about curved stairlifts from Freelift:
>> The Van Gogh.
>> The Rembrandt.


Wessex through-floor lifts

Wessex Step Lifts, Through-Floor Lifts and Wheelchair Lifts

Discover more about increased mobility lift solutions from Wessex:
>> Steplifts: Wessex SP 500, LR 800/900.
>> Wheelchair lifts: Wessex Wheelchair lifts


Pollock stairlifts

Pollock Steplifts, Through-Floor Lifts and Wheelchair Lifts

Discover more about steplifts, vertical lifts and through floor lifts from Pollock:
>> The Pollock Independence Steplift.
>> Pollock Wheelchair Lifts.

Contact Us

Tel: 01394 277100
Mobile: 07921 503 244
Email: Contact
25 Estuary Drive,
Suffolk. IP11 9TL.

Company Details

Company number: registered in England Number: 5296200.
VAT number: 849392970.
Prices exclude VAT.


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Dolphin Stairlifts East Anglia are approved suppliers of quality stairlifts and mobility aids for the Norfolk and Suffolk areas, UK
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